CONTACT US

Welcome to DFC! With every journey you're about to take, there's excitement. There are also questions. We’re more than happy to help guide you, field concerns, or just to be there if your hair needs someone to talk to. We're here for you.

Most customers resolve their questions visiting our FAQ page, without needing to contact us. Check it out before submitting a request.

Should you have any questions or concerns regarding our products or your order, please fill out the form below or reach out to us at dfccomfort@gmail.com

We'll respond within 24 hours!

Contact us

Top Questions

When will my order arrive?

Your order will be inspected and shipped within 24–72 hours of receiving payment. Once shipped, you can expect it to arrive at your doorstep within 3–9 business days.
What is your return policy?

If the product didn’t work for you or you’re not happy with it, you have 365 days to request a refund. Just email us at If the product didn’t work for you or you’re not happy with it, you have 365 days to request a refund. Just email us at dfccomfort@gmail.com
What happens if my parcel is delayed?

We work incredibly hard to get your parcel to you quickly, but because we ship with third-party carriers, once it’s with the courier, it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, has been returned to the sender, or is missing, please send an email. To help us provide the fastest possible response, please include your order number and the name you used to place the order.

All queries will be responded to within 24 hours. However, you will likely receive a response much faster on weekdays.
How does the 365 day money back works

Every purchase is backed by our 100% Risk-Free, 365-Day Money-Back Guarantee.

We’re so confident in the effectiveness of our products when it comes to relieving pain that your purchase is guaranteed for a full 365 days.

Use your product daily, and if you don’t experience noticeable relief, simply email our friendly customer service team within 365 days of your purchase date, and we’ll give you a full refund.

Please note: Return shipping costs are the responsibility of the customer. The item must be returned to be eligible for a refund.

Once you request to apply this policy, you will not be able to repurchase the same product
My tracking shows delivered, but I haven’t received my package. What should I do?

Sometimes couriers mark deliveries early or leave packages in hidden locations. Please double-check around your property and with neighbors. If you still can’t locate your package after 48 hours, contact us so we can investigate further.