ORDERS & SHIPPING

  • Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and selected shipping method.
  • Sometimes couriers mark deliveries early or leave packages in hidden locations. Please double-check around your property and with neighbors. If you still can’t locate your package after 48 hours, contact us so we can help investigate.
  • Please contact us immediately with the correct address. If the order hasn’t shipped yet, we’ll update it. If it’s already dispatched, you’ll need to contact the carrier directly.
  • Some shipping carriers may take 2 to 5 business days to update tracking information. If it has been more than 5 business days and there is still no update, please contact our support team for assistance.

RETURNS & REFUNDS

All purchases of pain relief products are backed by our 365-Day Money-Back Guarantee. If you don’t experience noticeable relief after consistent use, simply contact us within 365 days of purchase for a refund. More info on our Refund Policy page.

Return shipping costs are the responsibility of the customer and address will be provided by our customer support team. If the product is defective or incorrect, you don't need to return the product, we will send you a free replacement.

If your item is defective or not working as intended, please contact us with details and, if possible, a short video showing the issue. We will arrange a free replacement.

Yes, as long as you have used it consistently for the intended purpose and are requesting a refund under our performance guarantee.

Once your return arrives at our warehouse, we will verify it and process your refund to your original payment method within 2–7 business days.

We process orders quickly to ensure fast shipping. If you need to make changes, please contact us within 2 hours. Once an order is processed, we can no longer guarantee changes or cancellations.